Pathetic Service

<p>My husband and I are regular customers at the Foschini Pavilion in Durban. We are always unhappy due to poor service however we still return to the store due to convenience. There is never a welcoming atmosphere and the cashiers often treat customers as if we are an inconvenience to their schedules. On 09/12/2016 we had reached the height of our frustration. There was an error on the system because a sale item was being charged at a normal price. The lady assisting me was in fact helpful however the manager intervened and the situation worsened. She directly just mentioned that we will not get the discount and spoke to her employee about us in our presence. My husband had confronted her about her attitude being in management but she shut him up abruptly and continued in arrogance. I had even instructed her to cancel the transaction because ever since she stepped in, she made us very unhappy. The service at this store is appalling. The employees are arrogant and it stems from management. The cashiers openly have conversations about how they cannot wait for the shift to be over. This is the worst store that I had ever shopped at and my family and I will not be returning. I love the brands but I am sorry to say that I am tempted to close my account due to the attitudes and level of service.</p>