PATHETIC service

So last week i emailed and put a review on this platform because Foschini can quickly call you and send letters when you owe them but I have asked an important question and no response .So i just want to know why is the customer service so putrid?I said Foschini is taking a R300 debit order monthly but only allocating a R80 according to my statement .I asked what the reason was and still no feedback .I find this completely unprofessional and unnacepptable .I WANT A ANSWER OR I WILL MAKE SURE TO TAKE THIS FURTHER. PATHETIC SERVICE. Melissa Erasmus