PATHETIC SERVICE

My phone was submitted to the store on 29.07.2018 to date it is not yet fixed. I did several follow-ups via phone calls, e-mails & I visited the store three times. My 1st hello peter compliant was lodge on 30.09.2018 to date nobody contacted me. My last visit to the store was on 03.11.2018 I asked them to give me unrepaired phone back & I told them to close my account & cancel my cell phone insurance. ***le convinced me to leave the phone at the store; she promised to give me a call on Monday 05.11.2018 which did not happen. Again I phoned the store & finrite; finrite is still waiting on the claim forms, the report from mobicel & on my letter.

I am getting nowhere with Foschini, the consultant Unela confirmed on 05.11.2018 that she will e-mail me the claim form then I will return the completed form together with the signed letter that finrite requested. I don't know which way to go, not even the managers are willing to assist me. The service is really pathetic I AM DEFINITELY CLOSING MY ACCOUNT, I HAD ENOUGH.