ND
Natasha D
1 reviews | Active since Dec 2013
13 Sept 2015, 20:19
Pathetic service
Handed my cellphone in at the Foschini branch I purchased my phone from on Saturday 29.8.2015 after the software crashed and the phone no longer worked properly. The sales clerk fidgeted with the phone a bit and make the situation a lot worse. I was then told they would have my phone picked up on Monday 31.8.2015 in order for it to be repaired. I received a phone call on 9.9.2015 from the branch saying they found my phone laying on a shelf and it had not been sent in yet. Asked the guy to get the branch manager to phone me....and I am still waiting. Have received no feedback as yet and still do not know what is happening with my phone after two weeks
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Foschini's replyOfficial
14 Sept 2015, 09:06Hello NatashaDye,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Foschini's reply14 Sept 2015, 09:06
Official
Hello NatashaDye,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.