Pathetic Service

I am highly disgusted in TFG. I placed an online order on Monday from their @Home store and Hi-Online. Today (Thursday) I get some ****py call to say that they cant process my order as I placed the order with an old store card and in this week I got a new card. This is due to security reasons which I don't understand. I have been a client since 2003! and now they don't want to assist me as I got a new store card which was verified in store with my ID Book, Drivers licence and security check from Head office. Now the gift that I ordered online will not be with me on time for the the birthday that I ordered it for and there is no @Home close to be for me to go purchase what I bought online. Pathetic! I plan to close my account and NEVER support you guys again! Thanks for absolutely no help from Carlynn from the Online Department (Who only works on a name basis and who refuses to give me her contact details.) Oh and apparently their managers only start working at 9:30 PM! Nice job they have! <br> And BTW, you debited the amount of my purchase from my account!