Pathetic service

<p>i bought a phone at foschini with insurance, then it broke and i returned to them fix 3 months back i mean 3 months back...when i went to the store at Golden Acre CPT CBD(i've been there for more than 5 times) (coz they do not answer their phone all the departments) i was told only sumsung can be able to fix the issue i have to pay R200 not an issue, everytime i go to the store i'm told that samsung doesn't answer their phone for 2 months...after making several inquiry with the lady by the name of Nomonde who if she's not leave or training no one has an idea about about the phones you have to wait for her to be back,lst week they finally gave me samsungs bankin details i paid the R200 only to be told that i will recieve the phone in 3 days and i'm still waiting its been 5 days now...i now doubt if i will ever get my phone...</p>