PATHETIC SERVICE

two months back I lost my cellphone which I had insured with Foschini Loch Logan. I made a case and submitted all the requirements documents. I went to enquire at the store about my claim and the consultant told me that I had to make a new affidavit stating why reported the phone late. I did that and handed it in the next day and the consultant told me that she will call me after two days to let me know, she did not call me and I had to go back to the store again and se told me that she is having difficulties getting an answer from claims. I called the claims department and I was told that I have to now send in proof that I was out of town hence I reported the phone late, mind you they told me that I should go have another affidavit made for that what was the use of another affidavit. Fine I sent the proof and when I call again after 3 days they tell me that my insurance has being cancelled which is bull, its still active and being deducted from my account monthly. I am really ****ed off with these consultant and their BAD service. Why do I always have to run after them and use my resources, shame I will not advise anyone to get an insurance with any Foschini Group store they SUCK