Pathetic Customer Services

I am utterly disgusted. I was treated like a common ***** yesterday by your customer services. I went to pay my account using my ID as I lost my card. I then requested a new card.

The person on the line made me out to be a ********* as my Id is still in my ****en name. I produced my license and then he instructed the lady to check if it's not **********. This all happening with my kids standing there.

Then still not happy although ID and license correspond with everything except the surname he decided to do a security check.

Guess what, after having the account for more than 20 years I apparently failed the security check and my account is now frozen.

Now they expect me to take 3 x months bank statements to verify its me? For what? I have all my invoices, sms'es from Foschinis but now I need to do this because I am supposedly a *********???

I requested a refund on my payment made because why would I make a payment if I am *********? This was totally belittling, my kids was histerical as they were thinking I am now going to jail and the staff didn't know how to react towards me.

The customer services person needs to pay off my account, seeing that I am a *********. He needs to be brought to justice for the emotional pain caused to my kids and I and he needs to apologize formally to everyone involved (including staff at Foschini)

If any late charges is added to my account I will take this matter further.