PATHETIC CUSTOMER SERVICE AT FOSCHINI ONLINE!!!!

Foschini customer service is pathetic and non existent, extremely arrogant and uncaring. I bought a perfume online about 9 days and I've sent them emails and no one bothers to take accountability. They keep on sending their automatic or generic email replies but not even one of their 3 Administrators-Customer Services have followed it up (Miranda Amos, Lucretia Gali & Ayanda Tendekwana) even after sending follow up emails to them. Customers aren't worth their trouble as long as they've received payment. I won't recommend anyone to deal with their online purchase services. Pathetic to say the least. They need to learn from excellent online retailers like takealot.com, Superbalist, runwaysale etc. who know what CRM entails and its importance to customer retention and growth!