Pathetic Customer Service

I Can read and yes i do know you don't return toiletries etc but when i called the Westwood branch to find out if i can do a return on a perfume which is sealed unopened the lady was rude an said i should read my invoice. simple answer is unfortunately we do not do returns on that item don't be rude about it, i'm disgusted with her customer service, i had this problem before with @home now Foschini , i spent more than 20k at TFG on my account over the years and never missed a payment now you will lose a customer over R400. well this is the last i buy from TFG, pathetic service untrained staff. And if an item is sealed you should rightfully exchange it as it does not pose a health risk, so that means that we should not buy your sealed items for hygienic purposes?