Pathetic customer service

<p>I paid my foschini installment at Northgate Foschini , yesterday 1/6 (due date ) I receive an SMS today saying I am in arrears !!!! And a number to call , I call the number and advise I have paid , I get told they can't help me , I must call the call centre . I call the call centre I explain the story , I get told to phone the finance department I get a voice mail!!!! I call Northgate branch , they tell me they gave system problems !!!! ( not my problem is it ? ) I get told I must come in with my proof of payment. I said no , 1 st of all the cheek and 2nd of all I am the custom met and work a far way away from Northgate branch . I finally call the Headoffice switchboard and get put through to a team leader . She asked me to email the proof of payment which I did ..... my gripe is if you know some of your stores are having system problems shouldn't you delay sending out an sms advising the customer is in arrears REALLY PATHETIC AND UNPROFESSIONAL .</p>