CO
Cheslyn O
1 reviews | Active since Sept 2018
04 Apr 2019, 11:07
Pathetic customer service
The 20th of march i sent customercare a email as id like to know why im paying for funeral plans and kitchen nonsense and sports nonsense and platinum club i only recently looked properly at my statement recently only to see that iv been paying these benefits off from 2017 already i couldnt undersrand why my account wasnt paid finish till i saw all these extra stuff i was paying for.. its the 4th of april they still havent got back to me about this situation Griselda Swartz Filander sent me a email saying it has been escalated to publications department but still no word from anyone yet they called me twice yesterday to offer me more benefits.
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Replies (2)
Foschini's replyOfficial
04 Apr 2019, 16:35Good Day
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
TFG
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
TFG
Foschini's reply04 Apr 2019, 16:35
Official
Good Day
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
TFG
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
TFG
CO
Cheslyn O's updateReviewer Update
10 Jul 2019, 15:43Hi guys thanks for helping me out after a few months though not two days..nonetheless so i got calls from HR they asked me if the other called to confirm which you guys did and cancelled my platinum club , sport club , my kitchen membership which is good but im still paying for tfg cancercare and funeral plan? no one called me to cancel those? could this be resolved please! id like to cancel those memberships too. would be appreciated thanks.
CO
Cheslyn O's update10 Jul 2019, 15:43
Reviewer Update
Hi guys thanks for helping me out after a few months though not two days..nonetheless so i got calls from HR they asked me if the other called to confirm which you guys did and cancelled my platinum club , sport club , my kitchen membership which is good but im still paying for tfg cancercare and funeral plan? no one called me to cancel those? could this be resolved please! id like to cancel those memberships too. would be appreciated thanks.