mK
mbali K

1 reviews | Active since Mar 2015

27 Sept 2018, 09:11

Pathetic customer service

Good day

A week ago on the 21st of September 2018, I had written a review on Hellopeter about how Foschini had not updated a payment I had made to close my acount. On the 22nd of September I recieved feedback that the matter will be investigated and will take up to 2 working days. 5 days later i still haven't received any feedback. Do these people take their customers seriously or must this be escalated further in order to be taken seriously?

0
Replies (2)
Foschini
Foschini's reply28 Sept 2018, 16:11
Official

Good Day

Unfortunately Hellopeter have been experiencing some technical glitches, and we have not been receiving all notifications and were not aware of your complaint. We are working to clear the backlog and will assist in rectifying this matter as soon as possible.

TFG

Foschini
Foschini's reply28 Sept 2018, 16:11
Official

Good Day

Unfortunately Hellopeter have been experiencing some technical glitches, and we have not been receiving all notifications and were not aware of your complaint. We are working to clear the backlog and will assist in rectifying this matter as soon as possible.

TFG