Painful service

The foscini group online support. I have thus far experienced a painful n dissapointing service. I tried online shopping to find that my very old card that is no longerin use is linked to my profile which is preventing me to order n pay online with my current store card. I contacted online support n they unlinked both cards instead of just the old one. I sent 23 emails in total n they copy and paste one response making me look like a retard. Apparently there is no one competent enough to remove the old card on my profile but they can remove both. Im confined indoors n cant go out hence i want to order online. The service is poor, painfull n dissapointing.