Paid up letter

I settled my foschini account and contacted their customer care then I was told my account was handed easton berry.I contacted the collections conpany to ask for a paid up letter the lady who was assisting me from easton berry told me I should expect my letter in a months time.I find that really being impra tical.<br> <br> My account is paid up inclusive of all admin collections costs all that I need is a paid up letter that cant take a month to prepare.I being compromised as an indi individual.