PD
Palesa D

1 reviews | Active since Apr 2017

30 Nov 2018, 11:36

OVERCHARGED AT DONNA/FOSCHINI ONLINE

I bought online from donna and hi online on the 22nd of November. I bought 3 items from donna, they were R159 each and bought 1 item from hi that was R125. All the items i bought amounted to R602.00 upon check out and my invoice was R602.00 as i was paying with my account. But my account was credited multiple times with different amounts. Under my orders clearly states i ordered once on the 22nd which is true. I've sent multiple emails to ********** . and ive called multiple times to customer care. No one is willing to help me. This is really bad service.

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Replies (1)
Foschini
Foschini's reply30 Nov 2018, 14:50
Official

Good day,

Thank you for bringing this to our attention.  Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
TFG