Order cancelled because they cn't delivr at 4pm

I ordered online on the 11th. Courier phoned on the 15th to arrange for delivery. When we told them that we will be available after 4pm they said they are unable to come after 4pm as they hve to be on their way back to the office. I guess online shopping is not for people with day jobs. The driver promised to arrange a Saturday delivery and get back to me. He never got back to me. I took the day off today to be in for the delivery. I contacted the driver at 7am to arrange, no response. I called Foschini at 8:40am to get courier company details to inform them that I am available today, they told me they would contact the courier themselves and get back to me in 2 hours. 5 hours later, they had not called. I called again and spoke to Mark at 14:18 who promised to followup and call back in 30 minutes. He did not call back. I ran out of irtime while trying to call for the third time. My husband called them and was told that Mark will call me in 5 minutes he did not call back. I took the day off for all this back and forth and still no parcel. No explanation. Cancel the order and refund my money asap please.