Opening an account this hard???

<p>I want to open an account on the 1st of May. I gave my proof of income from January, February and March and was later that day requested to submit my proof of income for April as well. So I waited for my work to give me my payslip and two weeks later I took my proof of income for April to a Foschini store. 2 weeks after that I recieved an sms requesting proof of income for March and February?????? I then sent March, April and May via Whatsapp as they require the 3 LATEST proof of income. I didn't receive an sms. I phoned customer care to find out whats going on and they said my info cut off on the picture so I re-submited March and February as requested by the lady I spoke to from the customer care. Once again I didn't recieve an sms (as the lady promised me). I patiently waited and on 12th of June (a month and a half since I initially tried to apply for this account) I received an sms stating "LAST CHANCE to get ur FOSCHINI card. WhatsApp ur income docs NOW to ********** 111 or email to ********** with SA ID in subject line or submit at store". Once again I phoned the customer care and the lady told me the EXACT SAME story the previous lady told me; my info cut off. I told her that I have submitted via Whatsapp, she said she can't access the Whatsapp to see what I have sent. How does this work??? How is she then supposed to help me??? She said she'll make a note and send it to accounts and promised me I'll receive an sms which I still have not received, two days later.</p> <p> </p> <p>If this is how its going to be just to open an account,I wouldn't want to have thr account. I'm very disappointed, because my mother recommended I get a Foschini account, because she's had het account for more than 20 years and she's never had problems.</p>