Online shopping \ ecard problem - no communication!

Hi ,

So disappointed with the turn around time, Having issues for a week with TFG voucher emailed to me , I have trouble submitting my payment , the online voucher was sent to me as an apology for bad and lack of communication for taking payment of a gift and cancelling it without notice! That was one issue, I had to call TGF up numerous times for an explanation. On a different issue I received a gift card they sent me as a token of apology, it now turns out the token of apology is problematic too. I called Estelle ********** numerous times and another colleague of hers, but keep getting the same story of checking up with the technical team and reverting back to me but failing miserably! How can one wait this long to sort out \ assist me,and with a solution as to why and when I can proceed with online shopping! (ecard number - 1E5C500F3F68903)