Online Shop

I am so so angry right now as I write this review. I ordered some items on the 31 July 2020 online from the online shop. On the 3rd of August they were already with the courier. I have been trying to call the online shop customer care asking them to return the clothing because its taking them forever to deliver my items. I have sent emails to them as well,I eventually got through to someone who said to me that I should call/go in store to request a refund. I am now unable to get to Canal Walk.To sum up, I have to wait for the same courier who took a whole month to get items from Johannesburg to Cape Town to take the same items to Joburg again so I ca receive my refund. My question is: Since they have been delaying me for a long time, is it now my fault since I do not even have possession of the clothes. I am the one taking the losses for their carelessness.They mustnt sell staff online knowing very well that they cannot fullfill their orders.