Online Return not taken back

I have been having a lot of problems with the TFG account lately. Firstly it was because i was not informed that i need to update my details and they decided to stop my account and now is a Foschini store not wanting to take my return goods.

I did an online order on the TFG website . I bought my WIFI router on the HI page. the router was delivered however it doesn't support the network im using.

I called the online customer care and i was told to go to any Foschini store and that they couldnt send anyone to pick up the router so any Foschini store will take back the router. I went to the Foschini in Boulders mall Midrand because it's the closest , when i got to the store a lady who says she is the assistant store manager informs me that she wont be able to take the router and that i need to go to another store and see if they can take it. I asked the lady to call and check for me , she refused, she told me there is nothing she can help me with and that i need to make means and got another foschini store.

I am so disappointed . according to the delivery paper that is given to you regarding returning your goods does not say anything about not picking up the good because it's opened. it also does not say anything about certain Foschini stores not able to take back order .

Im surprised that Boulders mall is unable to take my goods but we can request for the goods to be picked up at the Foschini store in Boulders.