1 reviews | Active since Jun 2013
ONLINE PURCHASE NOT DELIVERED AS PER AGREEMENT
Yesterday I purchased a pair of hiking shoes online and paid for it via my account at Duesouth. Iaw the agreement, I paid an additional fee for express delivery the next working day if my order placed before 14:00. I did so and received an email this morning confirming the goods are despatched. <br> <br> I specifically asked in the special request field to be contacted cause I work untill 15:30. Iwas never called and just now phoned the tfgonline call centre to enquire. The agent confirmed the courier was supposed to deliver already but one could not contact the courier since they already closed and will only open Thursday.<br> <br> I am not sure if I still want this items cause I am leaving on a trip and want to check the shoes for fit etc.<br> <br> I alsodid not benefit from the express option I opted for and paid for. Im really thinking twice about online purchases in the future
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.