Online Purchase from Sportscene paid never arrive

hi all, purchased from the sportscene online store , using my store card on the 30th March 2016 ,a certain item a Puma trinomc UK size 6 to be exact the last one on sale online, paid etc. delivery said it would take 3 -5 working days ,anyhow on the 6th day Wednesday the 6th April I decided to call anfd find out as the goods on the parcel tracking says received!! I call the online shopping support spoke to Clinton ,sharmel l, denita and mark ,mark was the only helpful guy <br> the goods were declared missing on the sixth day,totally unacceptable I mean and i have not even received a phone call to apologise for what happened or 'we' will try to source the product from another store and have it delivered nor have I been re-imbursed??? dawn wing couriers are the courier of choice and they scanned the parcel in at port Elizabeth depot and then out again with a 3rd party courier but i never received goods I payed for??? ,I don't know what kind of service this is! beware don't use online service it sucks