Online order not processed, account mismanaged

I tried to order a phone from Hi Online yesterday with my account. Despite numerous efforts, I could not receive an OTP (I tried approximately 60 times). I also added express delivery (which I was later told does not apply to cell phones - on the site it simply says in small print no mobiles). I phoned and mailed Foschini several times. Was transferred and transferred. Was ask to cancel the order and place it again. Was told to change my address (to the current address) and was even phoned by the forensics department to figure out what strange things were going on on my account. The call centre superviser said she would even speed up delivery of my order. And yet my order can still not be placed - even though the money was already authorised to go off my account by forensics. <br> <br> No one can assist me. I was made to hang on and listen to a ridiculous call tune while another agent tried to sort out the problem with no luck. <br> <br> I am absolutely appalled at the ********** service and the lack of prompt assistance from Foschini. <br> <br> Now I have no phone. No service. And no more credit.