Online order

I actually called your call center earlier and was informed that the payment did not go through. Asked to speak to a supervisor was then told that they only start after 9. I called again and informed the person that i actually received an sms the same evening to say that they received the payment so how can they then tell me that they did not receive my payment. The second person tells me that is could be a system related issue. It's not the first time that I'm purchasing something online at Donna Claire. The issue here is that what happened is not in my control and to resolve this Donna claire should source the item for me as this is their fault that my order was cancelled.