Online Department's False Promises and Disregard on Agreements

Good Day

I laid a complaint via email to your complaints departments on 5 November 2020, prior to this I have been phoning and I still have not received a response. I am deeply unhappy with the service of the online department. They had made a mistake with my parcel and sent it to Bradley Masdorp in Pretoria. The order number is P***. The Vanz Sneakers was delivered to Mr. Masdorp and I received his Nike Force 1 sneaker. I contacted the online department and they assured me that I would still be able to receive sneaker as it is a limited addition. Only to my surprise when I follow up again I was informed that I returned the sneaker and there is nothing that they can do about it. This is unacceptable and very unprofessional. I believe that calls are recorded or so I am informed. Please listen to call and you will hear that the consultant assured me he would arrange for exchange and I will received the sneaker. I still have Mr. Masdorp sneakers. I hope someone will be contacting me? My contact number is ***.

Yours faithfully

Disappointed Customer

Donna Miller