JP
Jacqui P
1 reviews | Active since Mar 2009
23 Oct 2018, 13:58
Online database and payment platform not working
Hi guys, please have you developers look at your online purchasing site. I have tried multiple times to purchase off your online site wit oh no luck. I can place my order no problem but when it comes to payment there are no options showing to fill out and complete. I contact your online department and they say there are technical errors and that's it. They say there are no records of my purchases and ref numbers their side and they offer no solution.
Please fix your payment platform so we can purchase. I am using an Apple Mac and tried to buy online from www.donna.co.za. I can't pay via snap scan or credit card. I don't have an account. I don't get email alerts or phone alerts for purchasing
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Foschini's replyOfficial
24 Oct 2018, 15:04Good day,
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
TFG
Best regards,
Foschini's reply24 Oct 2018, 15:04
Official
Good day,
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
TFG
Best regards,