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Noluphiwo N

1 reviews | Active since Nov 2015

02 Aug 2018, 14:48

One2One Sim Swap Nightmare!

I have a One2One contract that i got through my Foschini Account. I lost my phone and I have been trying to sim swap unsuccessfully. First a Foschini employee sent my sim swap documents to the wrong email , I waited 5 days for the sim to be activated only to find out that One2One did not recieve my documents. I went to Foschini again and they say they sent the documents as requested, One2One says they have not recieved any documents relating to my sim swap. No one is getting back to me and I am unable to get through to One2One today. I have sent emails, called One2One numerous times and physically went to Foschini twice with no success.I need my number activated urgently !!!!!!!!!

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Replies (2)
Foschini
Foschini's reply02 Aug 2018, 15:02
Official

Good day,

Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.

TFG

Best regards,

NN
Noluphiwo N's update05 Aug 2018, 23:36
Reviewer Update
Your customer service department sucks as my simcard is still not working. They told me it should be active in 24-48 hours. It is STILL NOT ACTIVE !!! What exactly am I paying for if I don't get the benefits that come with the simcard? No one has called me and MTN also cannot assist. This is week 3 that I'm trying to sim swap unsuccessfully. Please escalate this with urgency!