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ELIZABETH C
1 reviews | Active since Apr 2014
16 Jun 2015, 21:14
One 2 One I'm Still waiting
Sometime in June last year i lost my sim card and immediatly i called one 2 one to tell them to cancel the sim the lady was nice she said she'll order me a new sim card i waited for the sim card and still i haven't received it, it's now a year i'm waiting every time i call in then they ordering a sim and i'm tired now i want my R 100 X 12 MONTHS BACK. i paid R 1200.00 in total so far and i don't have my sim i want my R 1200.00 back every month the R 100.00 is being deducted from my account for a sim which i don't have i want my money credited to my account or i'll be going to the Ombudsman i want this query solved by the end of this Wednesday
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Foschini's replyOfficial
16 Jun 2015, 23:13Hello elizabeth54,
Hello Elizabeth
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused.
We will send your query to our Customer Service department to be investigated - they will contact you directly with the outcome.
Kindly note that this may take up to two working days and your patience will be greatly appreciated.
Best
The Foschini team
Hello Elizabeth
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused.
We will send your query to our Customer Service department to be investigated - they will contact you directly with the outcome.
Kindly note that this may take up to two working days and your patience will be greatly appreciated.
Best
The Foschini team
Foschini's reply16 Jun 2015, 23:13
Official
Hello elizabeth54,
Hello Elizabeth
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused.
We will send your query to our Customer Service department to be investigated - they will contact you directly with the outcome.
Kindly note that this may take up to two working days and your patience will be greatly appreciated.
Best
The Foschini team
Hello Elizabeth
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused.
We will send your query to our Customer Service department to be investigated - they will contact you directly with the outcome.
Kindly note that this may take up to two working days and your patience will be greatly appreciated.
Best
The Foschini team