Old staff

Hey please assist me! I worked for this company in 2015 Till today I'm unable to get a rewards cards nor an account I have lost out on promotions which means money for me Today a good lady from your cell phone corner Nosipho at your Gateway branch tried so hard to assist me she was on the phone with your customer service, your staff account departments and this is back and forth she was then asked to try your support after 30min And still my issue hasn't been solved From 2015 till December 2023 Please solve this urgently