Oh my word!!!

I received a sms from Donna Claire informing me that I need to change my ref. nr from card to account number for EFT payments. They supp**** me with my account number which is 19 digits long. I tried to pay my account but my bank would not accept such a long number. I then phoned the number given which is ***.<br> The lady who answered the call did not have a clue what I was taking about and could or would not help me. I must admit she offered to make a note of my complaint?????...she then very politely told me to go and make a cash payment in a store. I ask you if that's what I wanted to do why would I then phone and ask for assistance.<br> I insisted on getting advice as to the problem and once she realized that I was not going to just go away she said she will call her supervisor. After 10 minutes of holding the line I eventually just gave up and put down the phone...I'm still waiting for the supervisor. Needless to say my account has not been paid yet, and it will stay unpaid until such time as I have the time or the inclination to get myself to the nearest Donna Claire. I think your service stinks and I consider closing my account after 10+ years.<br>