gM
georgio M

1 reviews | Active since Nov 2017

09 Nov 2021, 10:09

NUMEROUS NUISANCE calls from TFG marketing agents

From monday till Wednesday i received 9 calls from the same number from TFG. The story stays the same. They either want to sell me insurance or a magazine or whatever. Everytime i have to tell them im not interested.

The week before this i receive 12 calls for the exact same thing. Everytime i have to explain myself to some adament person on the other side of the phone on why im not interested and its becoming rediculous.

Firstly since this is a new product or service i never gave anybody in TFG permission to contact me or use my personal details for marketing purposes or as a potential client. Since the inception of the new POPI act i have not received any request from TFG on whether my information may be used going forward.

So the fact that people are still calling me is already a problem in the first place since i didnt consent to my info being used for marketing. Secondly the fact that i received numerous calls for the same issue is bordering on harrassment. I will be reporting the matter to the relevant authorities for the specific issues as metioned above

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Replies (3)
gM
georgio M's update10 Nov 2021, 14:58
Reviewer Update
I received a subsequent sms from TFG @ 11am detailing that my complaint was resolved. 2 hours later i received a call from the exact same number. This is ridiculous and as mentioned before i will be reporting the matter
gM
georgio M's update17 Nov 2021, 14:18
Reviewer Update
I am still receiving the same nuisance calls from number ***. When will you people stop? I had to ask the person on the other line i hope that im being recorded so that they can hear how im swearing at them. TfG is useless. Avoid giving your details to them. I will close my account and never buy from you again
Foschini
Foschini's reply17 Nov 2021, 14:27
Official
Dear Georgio, 

We are so sorry to know that you are still experiencing this. We have been assured that you have been added to the Dialer exclusion list.

We have once again escalated this with our team as a matter of urgency. 

Kind regards, 
The Foschini Team