Not responding to calls

I am very disappointed in the bad service that I have received from TFG lately.<br> <br> I am a very loyal customer, but have been let down by their bad service. I made a simple request to cancel my cell phone insurance on my account. I contacted the call centre agents numerous time regarding the procedure for cancellation. They informed me that I should fill out a cancellation form in store and an in store staff member will fax the form away to the underwriters (insurers). According to TFG policy in order for monies not to be charged as part of your instalment at the end of the month the cell phone cancellation form need to be faxed before the 12th of the month.<br> <br> I followed their instruction and filled out a form in store at the \Exact"branch in Kuilsriver Western Cape. The lady that helped me never faxed the form to the underwriters"