Not making another tfg online purchase

Good day I have made purchases online via The Foschini Group which was cancelled due to payments not being received. However, payment was made the moment I made the purchases. I contacted the call center and I was advised to send the proof of payments in order to get a refund. Needless to say, I received the 2nd orders refund but not the 1st one after so many calls etc etc. Whenever I call there's always a different story...