not having new cards to issue out to clients

on the 16th of november i went to foschini in table view to apply for a new card as my card was lost. it was on my sisters birthday i took her with as i wanted to buy her a pair of sneakers at sportcene. i asked the enquirie clerk to issue me a new card and her response was they do not have stock. i asked her then cant the make an exeption so that i can just purchase the sneakers for my sister at sport cene with my id and they said no i then asked to speak to the manager and they referred me to the floor manager she gave me the same story . first of all they could have tried to contact sportcene and tell them due to not having cards if they could please assist me as it is not my fault yet they did not even try to go the extra mile instead they referred me to different branches and not considering it is an half an hour before the store close. such poor service i feel that i do not ever want to purchase at that store again and i want to close my account.