Not allowed to buy using my account

On the 1st of March 2022 I went to Foschini South Gate to pay for the TFG account when done paying I then decided I want to buy two items with the account and I was not allowed for these following reasons 1) My signature on my card must be exactly the same the one that I signed was similar

2) Cashier then called the manager ,manager asked for my ID she puts in my id number on the system the photo that shows is an old picture that I took years ago for my passport it’s a different picture to my ID picture,but when you look at both these pictures and look at the actual person you can see that it’s me ,but still they said i am doing ***** they won’t allow me to buy using my account.

3) i confirmed my address, home number, when I last purchased,last payment and everything was correct but still I was not allowed to buy they kept on saying I am doing ***** this is not my account .

4) I went as far as showing them my emailed account statement and showed them the email used is the same as the one their computer .

5) I even logged in to my banking app showed them the reference number I use for payment is the same as the one on my account and it’s also the one the computer which they could see, but still they said they won’t allow me to buy I am not the owner and I am doing ***** .

6 ) I was not able to buy the manager said I must go to sport scene to fix my account as if people at sport scene will be able to fix a picture problem done by home affairs and the Foschini manger and the cashier decided to block the account .

Got to Sport scene I was treated like a customer confirmed everything and they were happy they told me they can’t do anything about the picture which I understand it’s home affairs problem.