Not a store for gift giving

I have had a horrible experience attempting to exchange a gift given to my kid. I was told at one store all I needed was the receipt, then at another store told me they cant exchange any thing without the account holder being present. Was told that the account holder needs to be with me or issue me with a duel card... It was Christmas!!! Hells does this card holder need to be with everyone or issue everyone thats been bought for a duel card? So walking in with 2 items to EXCHANGE for a bigger size I now walk out with 1! As the be first has been credited back to the gift giver but they now cannot credit the other as the gift giver is not present with the card🤔🤯. Oh and no gift receipt was ever offered to said gift giver to begin with. The staffs attitude of entitlment and lack of empathy is pathetic. Following this I have attempted to contact the customer "care " line and cannot get through as I dont have an account! I will not ever purchase or accept a gift purchased by any Fochini stores EVER! You clearly only care about customers who have accounts and ***** the rest of us who pay cash. So now that Ive poured my heart out I doubt you will even make contact... Lets see👀