KL
Karen L
1 reviews | Active since Mar 2009
15 Mar 2018, 11:14
Non- service
I requested a paid up letter yesterday but I've still not received it despite being an urgent request. I was told that I must wait for a supervisor to sign it off. Surely in the digital age the information should be readily available. Please respond
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Replies (2)
Foschini's replyOfficial
15 Mar 2018, 11:18Good day,
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
TFG
Best regards,
Foschini's reply15 Mar 2018, 11:18
Official
Good day,
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
TFG
Best regards,
KL
Karen L's updateReviewer Update
15 Mar 2018, 17:04I don't want to close my account. I just want an updated account reflecting the zero letter. I didn't realize a paid up letter is for people under debt review.
KL
Karen L's update15 Mar 2018, 17:04
Reviewer Update
I don't want to close my account. I just want an updated account reflecting the zero letter. I didn't realize a paid up letter is for people under debt review.