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KJvV
Karen Jansen van Vuuren

1 reviews | Active since Oct 2015

29 Aug 2017, 17:34

Non-existing customer service

I was behind with a small amount on my account, and my card was blocked. Previous emails were ignored. I paid the outstanding amount 3 weeks back and my installment last week. Still card stays blocked and all communication sent are being ignored. This is really pathetic service

0
Replies (2)
Foschini
Foschini's reply30 Aug 2017, 08:43
Official

Good day,

Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated

TFG

Best regards,

KJvV
Karen Jansen van Vuuren's update31 Aug 2017, 14:15
Reviewer Update
I received feedback that there was a problem with my address and informed account is now active, however still unable to do online purchasing. No response to my emails again. I am defnitely getting more upset with Foschini, been with the group for many years and never before had such upsetting dealings with them