Non Disclosure of information ******* and ********* / no training provided to salesperson on time

<p>Hi, I had opened a Tgf (total sports) account in April and was informed that there is no monthly account fee, I looked on the online statement and realised that I was i fact being charged a service fee, I contacted the customer service desk and spoke to a agent by the name of Zola who was not helpful at all, i asked her to escalate this as a complaint as I am not willing to pay any account fees and she had informed me that all accounts that were opened after March 2016 where being charged an account fee due to the fact that interest rates were lower, however I am not willing to pay this account fee for whatever the reason may be as I was not told that i would be charged an account fee and secondly the reason that Zola had given me makes no sense in the least because i always purchase on the 6 month interest free plan, the call was made from ********** 400 at 10:15 am on the 20 September 2016, please refer me to the relevant ombudsman if i can not be assisted and all service fees reversed as it is clear a consultant did not know that there would be an account fee charged qas this was newly implemented only in March , howvere this is still not my problem and i expect it to be rectified or I am more than willing to take further action, possibly pay up the account if i am not spared the trouble of contacting an ombudsman</p>