1 reviews | Active since Sept 2011
No stock of Advertised watch
Good Day. I received my Foschini Magazine in the week of 18 May and was pleasantly surprised to see that a watch that I fancied for a gift will be available on 21 May. On 23 May I went to the Chatsworth branch and was told that they didnt receive stock, they did however receive the white in that watch range, I wanted the blue. I spoke to Anne who took down my details and promised to call me went the stock arrived, which she said may be in the course of next week (24-30 May). I went back on 28 May, 30 May, 3 June & 6 June, still no watches were received. On 6 June, Anne called the Galleria and Pavilion store and they also didnt have stock. Now Foschini???? how is it that an advertised item is not available in your stores up to 17 days later and your staff have no idea about when they will be delivered or even if they will be delivered. This watch was even on the model on the front cover of the jewelry brochure... was the watch sold out even before reaching your warehouse????? Im very disappointed Foschini, I wanted to gift a friend with this watch, and had to settle for something else.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
