SB
Stephne-ann Bester
1 reviews | Active since Nov 2020
30 Nov 2021, 10:36
No staff at tills
Went to foshini Mimosa mall there were no staff at the counters client did not know what was going on me and 3 clients walked out but no staff was unfriendly just no help
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Foschini's replyOfficial
30 Nov 2021, 15:32Dear Stephne-Ann,
Thank you for taking the time to bring this to our attention. We're so sorry you had this negative experience at our store.
Customer service is incredibly important to us and we assure you that we take your feedback very seriously. This is not the level of service we strive to provide our customers.
We have escalated the matter with our team who will attend to it urgently.
Kind regards,
The Foschini Team
Thank you for taking the time to bring this to our attention. We're so sorry you had this negative experience at our store.
Customer service is incredibly important to us and we assure you that we take your feedback very seriously. This is not the level of service we strive to provide our customers.
We have escalated the matter with our team who will attend to it urgently.
Kind regards,
The Foschini Team
Foschini's reply30 Nov 2021, 15:32
Official
Dear Stephne-Ann,
Thank you for taking the time to bring this to our attention. We're so sorry you had this negative experience at our store.
Customer service is incredibly important to us and we assure you that we take your feedback very seriously. This is not the level of service we strive to provide our customers.
We have escalated the matter with our team who will attend to it urgently.
Kind regards,
The Foschini Team
Thank you for taking the time to bring this to our attention. We're so sorry you had this negative experience at our store.
Customer service is incredibly important to us and we assure you that we take your feedback very seriously. This is not the level of service we strive to provide our customers.
We have escalated the matter with our team who will attend to it urgently.
Kind regards,
The Foschini Team