1 reviews | Active since Jan 2016

13 Apr 2016, 11:56

No Spares!

Good day,<br> <br> Just been on to your call centre. Very helpful by the way and am impressed. Not sure whether this should be a complaint as I am almost certain you will resolve this issue. <br> I bought a Breville blender model CBL25 from your greenstone store a few years ago. Don't have the box or receipt anymore as I generally don't bother when I trust a product or supplier. <br> The problem - the drive coupler has stripped so I can't use it. This is a simple spare part. When I first called they said they would send the part to the branch requested. Now I am told that there are no more spare parts available. The problem is that there is nothing wrong with the machine at all and is well made and sturdy...I don't want to throw it away. This is an expensive blender! I just cant believe that Breville would be so blase about their products. I would expect that the blender would have lasted longer. Surely you can understand that one cant keep buying expensive products when it would have been cheaper to buy a succession of cheap throw aways? <br> <br> I was also told that they may be able to salvage a part from their service department. I hope so.<br> All in all good service....just nothing to service with. <br>

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Replies (1)
Foschini
Foschini's reply14 Apr 2016, 15:51
Official
Hello MarcinkoAQ,

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.

Your patience and understanding is appreciated.