LJ
Liezel J

1 reviews | Active since Aug 2016

24 Aug 2016, 10:22

No service during lunch times

<p>Have u ever heard of a shop thats closing for lunch times like its a factory. This is what happened to me today. Went to the Fashion Express PE Rink Street shop and the store was closed for "lunch" Sies!!! Called Customer Service and i was put on hold forever....This is not on!!!</p> <p>Is this a norm? Its the first time ive ever experienced this. </p> <p>Please get in contact with the Regional Manager of that store to fix this as u have just lost a client. There were a queue infront of the store at that time. So whilst your staff were enjoying lunch they cost your company money.</p> <p> </p>

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Replies (1)
Foschini
Foschini's reply24 Aug 2016, 13:45
Official

Good Day Liezel Johnson

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.

Your patience and understanding is appreciated.

TFG