NO SERVICE AT FOSCHINI

For more than two years I did not receive an account from Foschini. Last month all of a sudden I received an account where my account was overdue although I paid it in full end of 2018. I phoned their accounts department to close my account and was told that their were no monies owed and that it would be closed on the 12th March. Now I get another account stating that the account is still open and I owe them R32 again. JUST CLOSE THE ACCOUNT!!! I DO NOT WANT IT ANYMORE.