EE
Estelle E

1 reviews | Active since Mar 2009

07 Jan 2016, 19:46

No service at DC

I have visited the Kolonnade 3 times over the past 2 weeks. Every single time the ladies in the store (especially at the pay points) are unfriendly, not greeting the customer, dragging their feet when they have to come and help at the paypoint. These ladies are really giving overweight ladies (like myself) a bad name. It seems they are lazy to help, lazy to greet and they can hardly reach to take the money/card from the client. Serious attitude problems in this store.

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Replies (1)
Foschini
Foschini's reply08 Jan 2016, 11:34
Official
Hello estellec,

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.

Your patience and understanding is appreciated.

Best regards,