1 reviews | Active since Sept 2016

09 Dec 2016, 10:46

No Service

<p>On Wednesday I went to The Fix in the Golden Acre in Town as they were having a 50% deal on denims and bottoms. I found two items which i loved. I wanted to try them on and there were no consultants at the fitting room so I just went in and tried on my items. I was happy with the items selected and stood in the queue to pay. Once in the queue I stood for almost a half and hour waiting for someone to attend to me. Eventually I got irratable and just left the store without the items.<br /><br />The problem was that there were 3 (identifiable) consultants in the store which and only 1 working on the till, another standing behind the counter doing who knows what on the till, but not helping any customers and then 1 walking around the store and behind the counter chatting away without assisting anyone.</p> <p> </p> <p>This is a very busy season and it was so inadequate to have 1 person working on the till especially since you guys are having specials.</p>

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Replies (1)
Foschini
Foschini's reply09 Dec 2016, 13:03
Official

Good day,

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the relevant operations department and they will contact you directly.

Your patience and understanding is appreciated

TFG

Best regards,