1 reviews | Active since Mar 2013
No Service
Dear Foschini, I am a faithful card holder for a few years, but the service I receive at your Promenade branch is pathetic! Yesterday, I went to exchange something at Foschini kids, there was only 3 customers infront of me and waited for 30min before it was my turn! If that's not enough, there was no one to authorise and I had to wait another 5min for someone to rock up without a sorry! I then went to the cosmetics side and I was searching for an eyebrow pencil for 15min while your staff is standing around and having a chat!!! I went to one of them and asked for assistance and guess what??? She didn't know what I was talking about and offered me lip liner instead! Really now??? Please this ALWAYS happens at the Promenade branch where one stand in long queues and no assistance. Please get their act together because I do pay my account every month!!!!!!!!!
Hi,
We’re so sorry to hear you had a bad experience in our store! This definitely isn’t what we want to hear, and we’ll be sure to address the issue to ensure this doesn’t happen again. We’ve passed your details on to the manager, who will get in touch with you directly.
Thanks,
The Foschini team
Best regards,
Hi,
We’re so sorry to hear you had a bad experience in our store! This definitely isn’t what we want to hear, and we’ll be sure to address the issue to ensure this doesn’t happen again. We’ve passed your details on to the manager, who will get in touch with you directly.
Thanks,
The Foschini team
Best regards,