No service

So I laided a complaint on facebook last week Thursday or Friday regarding the service I received from the Foschini mall of Africa only to be told they will call me back on Monday morning.It's now Monday evening and still no feedback. I went into the store on 17 March 2019 to claim from my cellphone insurance.I filled in all the forms and was told i would get a call in a week time to be informed weather they were fixing the phone or replacing it. OK 3 weeks went by still no call or feedback go back to the store on the 2nd April only to be told I have to fill in the same forms I did on the 17th March and was told I would get a call from the store on the 3rd today is the 8th April in a weeks time is 1 month that I have not heard from the store or the insurance claim. Then Foschini agents inbox me today 8th April no apologise no we will assist u cause we made u wait or we inconvenienced u so they inbox me with this reply Hi Virginia, we are sorry to hear of this service! The cellular stands are separate internal suppliers & handle their own queries, it would be best to log this with consumer services on ***or ********** ********** If you are still having issues, send through your reference number so we can push this through the consumer RF system. Thank you! So 1st of all I didnt buy the phone from the internal suppliers I bought it from the Foschini store in mall of Africa why must the customer deal with the supplier? The service is so disgusting one has to keep in touch with them constantly otherwise they don't bother to give u feedback. I have 2 cellphone insurance and I bought a phone from The Fix branch and claimed once from them in 2 weeks time I got my phone back repaired and the service was fantastic seems like Foschini is making billions and don't need my rands am paying every month for my insurance and mined u my phone is still under warranty..