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1 reviews | Active since Feb 2017

25 Aug 2017, 20:34

No Response! Product purchased as gift!!

I purchased a Designer Fragrance Pack for my daughter's birthday (Value R810) which included a voucher for a 30ml bottle of fragrance of her choice. We have been to 5 different Foschini Stores and no one has stock of the fragrance she selected. I raise a query (Reference RM84328) with Customer Service as I want the fragrance sourced OR a total refund, if this cannot be done. I followed up with an -email. No response!! I cannot believe that in today's market ANY company can simply not take an enquiry/complaint seriously! Shame on you Foschini!

0
Replies (4)
Foschini
Foschini's reply26 Aug 2017, 15:18
Official

Good day Lenore,

We’re looking into this and will make sure that someone gets in touch with you. We apologise for the wait, and we’ll make sure this doesn’t happen again.

Thanks,

The Foschini team

's update30 Aug 2017, 15:02
Reviewer Update
So this is now DAY 4. Although I did receive an email providing me with another reference number 081745A10. Foschini, get your act together, either refund me my money or resolve this issue. Although I did not purchase this item on my account, be assured, your lack of 1) Communicating with your clients 2) Resolving a complaint will leave me no option but to CLOSE my account. Absolutely disgusted!
's update07 Sept 2017, 18:30
Reviewer Update
So this is now DAY 13 and still Foschini is unable to get it right!!! Have received 2 phone calls - granted - but a simple request: either supply the product or refund me my money. Poor, poor service!!
's update17 Sept 2017, 06:05
Reviewer Update
Finally problem has been resolved -thank you 17 September 2017 - nearly 1 month later.